Refund policy
We want you to be happy with your order. If you change your mind, you have 30 days from the day you receive your order to request a return. This is longer than the 14-day cancellation period required by UK law.
Which items can be returned
- Products must be unopened, unused and with the seal intact, in their original packaging.
- For hygiene and safety reasons, skincare products that have been opened or had their seal broken cannot be returned unless they are faulty.
- Please include your order number or proof of purchase.
How to return
Email us at info@drelifskin.co.uk with your order number and the items you would like to return. We will reply with instructions on how and where to send your parcel. Please contact us before sending anything back, so we can match the parcel to your order. Unless the item is faulty or we sent the wrong item, the cost of returning it is your responsibility.
Damaged, faulty or wrong items
Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or not what you ordered. We will replace it or refund you in full, including any delivery costs. This does not affect your statutory rights under the Consumer Rights Act 2015.
Refunds
Once we have received and checked your return, we will email you to confirm. Approved refunds are made to your original payment method within 14 days. Please allow a few extra days for your bank or card provider to process the refund.
Email: info@drelifskin.co.uk
Phone: +44 7979 725302
Address: Dr Elif Clinic, 54 Harley Street, London W1G 9PZ