FAQs

What currency are your prices in?
All prices are in GBP (£).

How much is delivery?
UK delivery is free on orders of £55 and above. Orders under £55 have a £5 standard delivery charge. We currently deliver to UK addresses only.

When will my order arrive?
Orders are dispatched within 1–2 working days, and most arrive within 4–6 working days of being placed. Every order is tracked, and your tracking link is emailed to you when your order is dispatched. If you have not received tracking details within 2 working days, please check your spam folder or email info@drelifskin.co.uk.

Are your products genuine?
Yes. Our Obagi products are supplied by the official UK distributor (Healthxchange), Medik8 products come from UK stock, and the Dr Elif Benar range is developed at our Harley Street clinic.

Which product is right for my skin?
Our team at Dr Elif Clinic, 54 Harley Street, is happy to help. Email info@drelifskin.co.uk or call +44 7979 725302 and tell us about your skin concerns.

Can I return my order?
Yes. You have 30 days from delivery to return products that are unopened, unused and with the seal intact. For hygiene reasons, opened skincare cannot be returned unless it is faulty. If an item arrives damaged, faulty or incorrect, we will replace it or refund you in full. See our Returns & Refunds page for details.

Can I cancel my order?
Yes. You can cancel free of charge at any time before your order is dispatched by emailing info@drelifskin.co.uk. If it has already been dispatched, you can return it under our Returns & Refunds policy.

I entered the wrong address. What should I do?
Email info@drelifskin.co.uk as soon as possible with your order number and the correct address. We can update it as long as the order has not been dispatched.

I have another question.
We are happy to help. Email info@drelifskin.co.uk with your order number (if you have one) and we will get back to you as soon as possible.